My Payment hasn't been allocated, what should I do?

Our Sales Department constantly checks deposits made into our bank account and allocates them immediately depending on the reference number. However, should you find your payment has not been allocated, then please send a Proof of Payment to invoices@maru.africa

We will require one of the following to allocate your payment correctly:
- Company Name
- Client ID #
- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)


  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I'm Paying Late due to unforeseen circumstances, what are your Penalties and Grace Periods?

Domain Name Renewals:- Invoices must be paid on due date, as 10 days after your domain will go...

How do I make an Instant EFT payment?

When you come through to the PayFast payment page, select Instant EFT and then select the bank...

What is the cancellation period?

Our Services are on a month-to-month basis and we require one (1) calendar month’s Cancellation...

Where can I view my Account Balance, Invoices and Quotes?

- Login to your account (https://www.maru.africa/hosting-client-area/clientarea/)- Dashboard...

Why are you charging me extra for Banking Fees?

Please note that should you make a payment via the following methods:1. Cheque Deposit2. ATM...